1. Introduction We values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you interact with our services, including ticket purchases via Netticket.

2. Data Collection We collect and process personal data necessary to provide our services. This includes:

• Personal Information: Name, email address, phone number, billing address.
• Payment Information: Processed securely by Netticket.
• Technical Information: IP address, browser type, and usage data when visiting our website.
• Marketing Preferences: Subscription status to newsletters and promotional content.

3. Purpose of Data Processing Your data is processed for the following purposes:

• Ticket Sales & Event Management: Facilitating ticket purchases through Netticket.
• Customer Support: Handling inquiries, complaints, and assistance requests.
• Marketing & Communications: Sending event updates, promotional materials, and personalized offers. We may also use customer data (such as email addresses) to create custom audiences and deliver relevant advertisements on third-party platforms, such as Meta Platforms.
• Security & Compliance: Preventing fraud and complying with legal obligations.

4. Data Sharing We only share your data with:

• Netticket: For ticket sales and event access.
• Service Providers: IT, payment processors, and marketing partners.
• Legal Authorities: When required by law or for fraud prevention.

5. Data Retention We retain your personal data only as long as necessary for the purposes outlined in this policy, in compliance with legal obligations.

6. Your Rights Under applicable data protection laws, you have the right to:

• Access, correct, or delete your personal data.
• Object to data processing for marketing purposes.
• Withdraw consent at any time.
• Request data portability where applicable.

To exercise your rights, contact us at info@bigdayfestival.fi

7. Data Security We implement security measures to protect your data from unauthorized access, loss, or misuse.

8. Third-Party Links Our website may contain links to third-party services. We are not responsible for their privacy policies.

9. Updates to this Policy We may update this Privacy Policy periodically. Any changes will be posted on our website.

10. Contact Information If you have any questions about this Privacy Policy, please contact us at info@bigdayfestival.fi